At Acer Electric, we aim to deliver your orders safely and efficiently across India. This policy outlines our order processing timelines, shipping practices, and delivery information.
Order Processing Time
All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed, on weekends, or on public holidays will be processed on the next business day.
Once an order is processed and dispatched, customers will receive shipment and tracking details via email.
Delivery Timeline
Estimated delivery timelines after dispatch are:
Metro & Tier 1 Cities: 1–3 business days
Other Cities & Towns: 2–5 business days
Delivery timelines are estimates and may vary depending on the delivery location, logistics availability, weather conditions, or other unforeseen circumstances.
Shipping Coverage
We currently ship to most serviceable locations across India. Delivery availability may depend on the service coverage of our logistics partners.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before payment confirmation.
During certain promotions or campaigns, free shipping may be offered, which will also be clearly shown at checkout.
Package Inspection
Customers are advised to inspect the package at the time of delivery. All LR copies received during delivery must be signed. Any damages observed must be reported on the LR copies.
Reporting Shipping Damage
Any shipping-related damage must be reported within 24 hours of delivery. Please share clear photos of the product and packaging when reporting the issue so our team can review and assist promptly.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
Weather conditions
Transportation disruptions
High order volumes
Remote delivery locations
We appreciate your understanding in such situations.
Contact Us
For shipping-related questions or assistance, please contact:
Phone: +91 8655953271
Email: support@acerelectric.in